Shipping & Returns
(Click here for return policy)
Covid-19 fulfillment & Shipping Notes
Please note that our operations have been reduced. We are working to ramp up fulfillment however orders may experience a fulfillment delay of up to 2 working days. This is subject to change at any time.
Out of stock items will be removed and refunded accordingly. If we cannot fill 50% in value of your order the order will be cancelled and refunded in full.
During the pandemic returns will not be accepted (all orders as of April 1st are final sale). For product or shipping errors please email us and we will correct it for you.
All delivery carriers have removed service time guarantees. We have noticed some delays but most orders are delivered on time and we will respect your selected shipping option. Unfortunately we will not be able to provide any guarantees or refund for late deliveries.
Customer service is available exclusively via email (firstname.lastname@example.org).
Below includes all previous programs which we hope to reinstate soon.
We ship out the same day
Most orders placed by 2 PM eastern time will ship out the same business day. On rare occasions larger orders (over $200.00) can be delayed by a day or 2.
Spend $50.00 and get Free Shipping across Canada, transit times:
Most orders ship out the same or next business day via one of our couriers (usually Canada Post, Canpar, FedEx, Purolator or UPS). The transit time will vary depending on the courier and ship to location. Since we ship from Montreal, Quebec you can expect quicker delivery to nearby cities such as Ottawa, Toronto and Quebec city (1 to 2 business days). Locations in BC and the Atlantic provinces may take up to 7 business days (on rare occasions some locations require more than 7 business days).
Free shipping rate applies to all orders (excluding custom or special order items) shipping within Canada (provinces only) and for addresses not considered remote or special delivery locations. If your order does not meet our standard rates guidelines we'll call you with options before shipping (Canadian territories are also not eligible for free ground shipping).
Estimated ground transit times for the 10 most populous cities in Canada:
|CITY||UPS STANDARD||CANADA POST EXPEDITED|
|Calgary, Alberta||4 business days||6 business days|
|Edmonton, Alberta||4 business days||6 business days|
|Hamilton, Ontario||1 business day||2 business days|
|Kitchener, Ontario||1 business day||2 business days|
|Montreal, Quebec||1 business day||1 business day|
|Ottawa, Ontario||1 business day||1 business day|
|Quebec City, Quebec||1 business day||1 business day|
|Toronto, Ontario||1 business day||1 business day|
|Winnipeg, Manitoba||3 business days||5 business days|
|Vancouver, British Columbia||5 business days||7 business days|
We offer both 1 (Express-Saver) and 2 day air (UPS Expedited) services during checkout. Please select the appropriate service. Note that delivery outside of major metropolitan areas can take longer.
U.S. Transit time
Most orders are shipped within 1 business day and ship out of Montreal, Canada. Transit times vary between 2 and 7 business days. Note that orders delivered to the U.S. are subject to US customs clearance. We will provide the shipping company with all details related to the order. Usually orders over $800.00 are subject to formal entry and may require tax, duty or additional fees be paid related to entry into the U.S.
We offer various shipping options to the U.S. from basic postal service shipments to faster courier services. We ship to many countries in Europe and around the world. All details will be provided during the checkout process. Should you have any questions or require further verification from us feel free to contact us before placing your order.
Returns on international orders
International shipments are considered final sale. In the event of an error or issue with your order or products please contact us right away so we can work with you to find a solution.
Cross border fees (duty, tax and/or vat).
Please note that it is the responsibility of the receiver to pay any fees related to receiving product in their country. We will always ship from Canada and provide the shipper and border agents with the details of the order accordingly. To determine any costs related to entry into your country we suggest you contact either the shipping company or your local government border office.